Consumer-Centred Health Care Program

Consumer-Centred Health Care:
Policy Innovation and Empowerment

NATIONAL CONFERENCE 22/23 MARCH 2010 MELBOURNE ANGLISS CONFERENCE CENTRE

Day One - Morning Session Day One - Afternoon Session Day Two - Morning Session Day Two - Afternoon Session DAY ONE - Monday 22 March 2010
8.30am	REGISTRATION

9.00am	Welcome and Opening Remarks

9.15am	Policy Innovation and Empowerment: Introduction to the Conference Agenda
9.30am	The Consumer Journey So Far: Three Snapshots Maxine Drake WA Yvonne Orley Qld Samantha Thomas Vic

10.00am	Keynote Addresses: Health Care Reform - A Consumer-Centred Agenda - Ian Hickie, Executive Director, Brain and Mind Institute, Sydney University The Dutch Model of Health Reform - A Model for Australia? - Just Stoelwinder, Chair, Health Services Management, Monash University

11.00am	MORNING TEA

11.30am	Concurrent Sessions
	Session 1A: Policy The consumer experience of primary health care: researching patients' experiences Rachel Katterl, Primary Health Care Research and Information Service, SA The nature and meaning of evidence - the challenge for the consumer Hope Alexander, Consumer Representative Trainer, WA Managing chronic illness: policy can do better than rhetoric- but how? Laurann Yen, Menzies Centre for Health Policy, Australian National University		Session 1B: Innovation *Consumer-centred innovation in a haematology department* Angela Mackenzie and Liz Bishop, Paediatricians, Vic The role of a Family Advisory Council in planning a major hospital Karen Innes-Walker, Queensland Children's Hospital Family Advisory Council *Co-design innovations in* *the UK* Jennifer Kenward, Patient Experience Manager, The Royal Free Hampstead NHS Trust, UK			Session 1C: Empowerment Co-production: lifting patient-centred health care to a new level. The New Zealand experience in mental health Barry Welsh, Ministry of Health, New Zealand *Evaluating progress towards consumer-centred mental health services in the ACT* Catherine Hungerford, ACT Mental Health and University of Canberra *A framework for consumer-directed service improvement in mental health* Louisa Riste, NSW Consumer Advisory Group - Mental Health

12.45pm	LUNCH

1.30pm	Concurrent Sessions
	Session 2A: Policy *Obesity: What do we learn when consumers Have Their Say!* Samantha Thomas, Consumer Health Research Group (CHaRGe), School of Primary Health Care, Monash University. Duplication of testing: what do consumers think? Laurann Yen and Liza Newby, Australian Primary Health Care Research Institute Lend Me Your E.A.R. (Experts, Attitudes, Results) Lorraine Powell, Health Consumers' Council WA			Session 2B: Innovation Consumer-Centred Models in Chronic Pain Care Coralie Wales, President Chronic Pain Australia *Ovarian cancer – the need for a person-centered approach to diagnosis* Victoria Jayde, University of Sydney Consumer-centred end of life care Bruce Rumbold, Palliative Care Unit, LaTrobe University	Session 2C: Empowerment Health Care Co-operatives: Consumers as co-owners of local services Case studies: Westgate Health Co-operative Vic West Belconnen Health Co-operative ACT Di Batterham and Gordon McLean, Westgate Health Co-operative Ltd Yeoval Community Hospital Co-operative Ltd NSW

2.45pm	AFTERNOON TEA

3.00pm	Plenary Session Technology Platforms for Consumer-Centred and Consumer-Directed Care - Siegfried Drews, Web2Care healthy.me: An online environment to support consumer health decisions and management - Annie Lau, Centre for Health Informatics, UNSW

4.00pm	Concurrent Sessions
	Session 3A: Policy Collaboration, Engagement? Divisions of GPs and Consumer-Centred Care Jane Saunders, General Practice Queensland *The Melbourne East GP Network Consumer Engagement Strategy* Melissa Glogolia, Melbourne East GP Network Consumer Engagement Strategy *GP Super Clinics and Consumers* Assoc Professor Jared Dart, Director GP Super Clinics, University of Qld			Session 3B: Innovation Consumer and Practitioner Partnerships Sally Percy and Reg Monash, Royal District Nursing Service, Vic Bringing Families and Professionals Together: Alcohol and Drug Rehabilitation Sandra Harris and Jodee Harley, Perth Metro AOD and Family Services Capacity Building Project WA Partners in Positive Ageing Jo Boylan, ACH Group SA	Session 3C: Empowerment Activate: Mind and Body Project - Addressing Physical and Mental Health Michelle Underhill, General Practice Qld Back on Track Project Janet Meagher AM, PRA NSW Mental Illness Recovery Through A Collaborative Community Program Graeme Cochrane, EACH Vic

5.15pm	CLOSE

7.00pm	INFORMAL DINNER
DAY TWO - Tuesday 23 March 2010
8.30am	REGISTRATION

9.15am	Implementation: Challenges, Impediments and Solutions
9.30am	Plenary Session *Medicare Select* and Health Plans - Potential for a Consumer-Centred Agenda? - Philip Davies, Professor of Health Systems and Policy, University of Queensland. Consumer-Centred Health Plans: Infrastructure, Systems and Technology to Drive Reform - Vern Hughes, Social Enterprise Partnerships

10.30am	MORNING TEA

11.00am	Concurrent Sessions
	Session 4A: Policy Health Plans: Starting a Health Plan Workshop with Philip Davies and Vern Hughes			Session 4B: Innovation NSW Consumer Advisory Group - Mental Health Karen Oakley Executive Officer NSW Consumer Advisory Group - Mental Health Youth Consumer Participation in Mental Health Lidija Medosh and Peta-Anne Burns, Child and Youth Mental Health Service, Qld Consumer involvement in mental health research about fitness to drive Julie Rowse, Ballarat Health Services - Psychiatric Services	Session 4C: Empowerment *Empowering Health Consumers to Plan for Health Futures: Consumer Participation and Health Impact Assessment in Sydney South West Area Health Service (SSWAHS)* Sharon Peters, SSWAHS Population Health, NSW *When medical practice fails - a case study* Russell McGowan, Consumer Commissioner on Australian Commission for Safety and Quality in Health Care Partnerships in Patient Safety - Advancing Safer Health Care Anna McMahon, Global Patients for Patient Safety

12.15pm	LUNCH

1.00 pm	Concurrent Sessions
	Session 5A: Policy Shaping the Health Reform Process Workshop Rhetoric and reality in health reform: Whose voices are being heard? Anne-Marie Scully, LaTrobe University			Session 5B: Innovation Consumer-centred health care education Judith (Nicky) Hudson, Community- based Health Education, University of Wollongong *Co-design innovations in* *the UK* Jennifer Kenward, Patient Experience Manager, The Royal Free Hampstead NHS Trust, UK Consumer participation and collaboration - in intellectual disability, mental health and acquired brain injury settings Yvonne Orley , Qld	Session 5C: Empowerment Health Care Co-operatives: Consumers as co-owners of local services Workshop Case studies: Westgate Health Co-operative Vic West Belconnen Health Co-operative ACT Di Batterham and Gordon McLean, Westgate Health Co-operative Ltd Yeoval Community Hospital Co-operative Ltd NSW

2.15 pm	Strategic Pathways - Three concurrent sessions to report back to final plenary
	Session A: Intermediaries and Brokers - Roles and Functions in Consumer-Centred Health Care	Session B: Budget Holding Models and Systems in Consumer-Centred Health Care					Session C: Developing the Consumer Voice

3.00 pm	AFTERNOON TEA

3.30 pm	Plenary – Advancing the Agenda Report back from Strategic Pathways sessions Panel of three respondents

4.30 pm	CLOSE

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